Q1. Where are you located?
KenyaSecrets is an online store. We DO NOT have a physical shop where you can visit us.
As an online store, we have displayed all our items with REAL photos. So, the phots you see are of our products, just as they look.
We take orders from our clients and make deliveries to them.
Q2. Do you deliver to towns outside of Nairobi
Yes, we do. We use trustworthy courier services to ensure your order arrives to you safely and on time.
We have delivered our products to clients in Mombasa, Kisumu, Thika, Nyeri, Meru, Nkubu, Embu, Kirinyaga, Mandera, Garissa, Kakamega, Wajir, Kitui, Eldoret, Kiale, Nakuru, Machakos and many more.
For more details on how much we charge for delivery outside Nairobi, visit our DELIVERY page.
Q3. Do you deliver outside the country e.g. to Tanzania, Uganda, Burundi, Rwanda, Sudan, Ethipoia?
Yes, we do. We have had the opportunity to serve clients from all over East Africa and made deliveries to them also.Back to Top
Q4. What are your charges for delivery?
View our delivery rates on our Delivery page.Back to Top
Q5. How long does delivery of the parcel take?
We do same day delivery of our products.
When ordering, Lenny will advise you on how long your order will take to be delivered to you.
Better still, you may choose the time you would like your order to be delivered.
Q6. How and when do I pay for my order?
For deliveries within Nairobi, we accept cash on delivery (COD).
For deliveries outside Nairobi, but within Kenya, we accept M-PESA. You will require you to make payment for your order before we can process your order. Make sure to speak to Lenny before sending any payments on 0705-111-222.
For deliveries outside Kenya, we accept Western Union. We will require you to make payment for your order before we can process your order. Make sure to speak to Lenny before sending any payments on +254-705-111-222.
Q7. Tell me more about the quality of your sex toys.
We ship our products directly from the manufacturers.
We ensure that we sell our sex toys to our clients as we received them from the manufacturer. However, we inspect them, but we don't break the seal. We would like you to have the pleasure of doing so.
Incase of any mulfunctioning or defects with the product that are a result of manufacturers defects, we will take it back and replace it for you with another one.
Q8. I care about my privacy, am I assured that it is protected if I shop from you?
We understand this niche demands the highest level of privacy. As a result, in the more than 5 yrs we have been in this business, we have had a perfect score on maintaining our clients' privacy, and we continue to maintain that.Back to Top
Q9. Can I trust you?
Yes, you can. Thousands of clients have trusted us for over 5 yrs we have been in this business. We fulfil our promises.Back to Top